|
|
Effective Education as a Tool for Increasing Awareness of Quality
Kozelková, Jana ; Heinz, Vít (referee) ; Konečný, Štěpán (advisor)
Diploma thesis is focused on education level in certain company. Based on the observations from theoretical part rests the practical part which output is to suggest effective education that arises from analysis of company needs and further on is realized in the company. Thanks to the suitable methods it contributes to increasing awareness about employee’s quality. At the very end of the thesis is done evaluation of education.
|
|
|
Proposal of Changes in Supplier's Rating
Hudcová, Anna ; Ambrož, Filip (referee) ; Bartes, František (advisor)
This diploma thesis is about supplier’s evaluation for company which I chosen. The theoretical part deals with quality, instruments of quality, management of quality and is about the basic information about the suppliers. The practical part analyzes actual status of company in supplier rating. The conclusion and results of this diploma thesis are focused on proposal possible changes and are focused on relief and for improvement the supplier rating in company.
|
|
|
Řízení kvality jako nástroj pro zajištění konkurenceschopnosti poskytovatelů služeb v cestovním ruchu
NOVOTNÁ, Jana
This dissertation deals with the issue of increasing the quality of services provided in the field of tourism. It is especially focused on the Czech Service Quality System (CSQS), which represents such a quality management tool in the market environment of the Czech Republic. This system has been operating as a quality management tool for ensuring competitiveness in the conditions of the Czech Republic since 2010. After a 10year period, it is therefore appropriate to verify and evaluate its current use in practice. The main goal of the work is to analyse the current level of implementation of this tool and its practical use. The research verifies the use of the Czech system of service quality both among the managers of selected tourism organization certified in the system and from the point of view of consumers themselves. Partial goals of the work are the detailed description of the Czech Service Quality System, including the reasons that led to the implementation of this system, the description of its operation, including a detailed procedure in various stages of certification, but also a comparison with analogous systems operating in Germany (ServiceQualität Deutschland) and in Switzerland (Quality Programme of Swiss Tourism). In the light of the findings, there will be an overall assessment of the degree of adaptation of the system and its success from the perspective of all stakeholders in tourism, as well as proposing possible recommendations to support and expand its practical use.
|
|
|
Proposal of Changes in Supplier's Rating
Hudcová, Anna ; Ambrož, Filip (referee) ; Bartes, František (advisor)
This diploma thesis is about supplier’s evaluation for company which I chosen. The theoretical part deals with quality, instruments of quality, management of quality and is about the basic information about the suppliers. The practical part analyzes actual status of company in supplier rating. The conclusion and results of this diploma thesis are focused on proposal possible changes and are focused on relief and for improvement the supplier rating in company.
|
|
|
Effective Education as a Tool for Increasing Awareness of Quality
Kozelková, Jana ; Heinz, Vít (referee) ; Konečný, Štěpán (advisor)
Diploma thesis is focused on education level in certain company. Based on the observations from theoretical part rests the practical part which output is to suggest effective education that arises from analysis of company needs and further on is realized in the company. Thanks to the suitable methods it contributes to increasing awareness about employee’s quality. At the very end of the thesis is done evaluation of education.
|
|
|
Implementation of the management quality system in a selected organization
Komjatiová, Petra ; Plášková, Alena (advisor) ; Hykš, Ondřej (referee)
The goal of my Master's thesis is to evaluate which requirements of the certification standard ČSN EN ISO 9001:2008 and of the quality legislation the organization Alois Hynek meets. The other goal is to create a documentation which is required by the standard ČSN EN ISO 9001:2008 and to suggest which steps need to be taken to meet all of ČSN EN ISO 9001:2008 and legislation requirements. The Master's thesis is divided into two parts -- the theoretical one and the practical one. In the theoretical part I define the term quality and I list approaches of management of quality and laws applicable in quality. In the practical part I mention basic information about the organization Alois Hynek -- its history, products and organizational structure -- and I analyze which requirements of the standard ČSN EN ISO 9001:2008 and of legislation the organization meets and which areas have to be improved. In cases where the organization doesn't meet the requirements I suggest a solution. Documentation required by ČSN EN ISO 9001:2008 is in the attachment of my Master's thesis.
|
|
|
Influence of Quality Management on the czech business domain
Procházková, Jitka ; Vostrovská, Zdenka (advisor) ; Plášková, Alena (referee)
The aim of this thesis is to map out the situation with recent experience of czech firms with implementation of quality management system in the form of international standard ISO 9001 and confirm or disprove the hypothesis that the implementation of quality management has a positive impact for the company's economy and improves it's effectiveness. The theoretical part is devoted to the definition of quality management system and to the reason why companies implement this system and what benefits this system has. The practical part of this dissertation is devoted to the realization of questionnaire's survey between chosen companies which have implemented ISO 9001. This survey should discover benefits and costs of certification and the change of performance index of the firms.
|
guest ::
